Privacy Policy

MeowScript LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our applications and services ("Services").

For app-specific privacy details, please also review:

• SunDash Privacy Policy
• WLED Max Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: If one of our apps offers an account and you create one, we collect your email address and any profile information you choose to provide (WLED Max 1.1.2 has no accounts)
• Support Communications: When you contact us for support, we collect the content of your messages and your email address if you provide it (in-app support forms may make email optional)
• Feedback: Any feedback, suggestions, or testimonials you voluntarily submit. The feature request page on our website opens your own email app with your request filled in; nothing is sent until you send that email, and it then reaches our support mailbox like any other email
• Live Chat on meowscript.com: If you open our website chat widget and choose to start a chat, we collect the name and email you provide, the messages and files you send during the chat, and, as a record of your consent, the time, your IP address and your browser's user-agent string. You must affirmatively opt in via a consent checkbox before a chat session starts. See Section 4 for details.

Information Collected Automatically

• Device Information: Device model, operating system version, and app version (for compatibility and support purposes)
• Crash Data: If our app crashes, basic diagnostic information may be collected to help us fix bugs
• Push Notification Tokens: If an app that supports them uses notifications to tell you about support replies, it registers a notification token with our server (in WLED Max, only while you have a support conversation and have allowed notifications)
• Website Statistics: When you visit meowscript.com we count the visit on our own analytics server (Umami, which we host ourselves in Frankfurt, Germany). We record the page (its address and title), the site that sent you (for example a search engine or an AI assistant), campaign tags in the link you followed, your country, device type, screen size, browser, operating system and language, and simple actions such as clicking an App Store or Google Play button, copying a code snippet, how far you scrolled, how long the page was open while it was the tab you were looking at (rounded, sent once when you leave the page or switch away from it), or landing on a page that does not exist. We also record what you type into the guides search (without email addresses or long numbers), so we can see which guides are missing and improve our guides. We do not use cookies for this, we do not store your IP address, and we cannot tell who you are. To count unique visitors, the server combines your IP address and browser details with a secret that changes regularly and keeps only the resulting code, never the IP address. You can turn this off at any time (Section 5)
• Server and Security Logs: Our hosting and network provider (Cloudflare) processes your IP address and browser details to deliver the site and protect it from abuse
• Usage Analytics: Some apps send usage and purchase statistics to our own servers. These may be linked to a random install ID generated by the app (not your name, email, or an advertising identifier). Whether this is on by default, and how to turn it off, is described in each app's privacy policy. For WLED Max, it is on by default outside the EEA, UK and Switzerland and requires your consent inside them

Information We Do NOT Collect

• Precise location data
• Contacts or address book
• Photos, videos, or files (unless you explicitly share them)
• Browsing history on other websites
• Advertising identifiers

2. How We Use Information

We use collected information solely to:

• Provide and improve our Services
• Understand how our apps are used and decide what to improve, from usage statistics where they are turned on (see each app's privacy policy)
• Respond to your support requests
• Tell you about important changes to our Services or these policies (in our apps or on our website)
• Fix bugs and improve app stability
• Comply with legal obligations

3. Data Storage and Security

Local Storage

Most data in our applications is stored locally on your device. This includes app settings and preferences, cached data for offline access, and user-generated content.

Cloud Storage

Data our apps and website send to our servers is encrypted in transit (HTTPS) and stored on servers we operate with DigitalOcean in the United States (our website statistics server is in Frankfurt, Germany). Access to stored data requires our administrator credentials.

Data Retention

• Website statistics: detailed records are deleted after 14 months. Totals that contain no identifier (for example "1,240 visits in March") may be kept longer
• Website live chat: deleted 90 days after the last message, or sooner if you delete it (Section 4)
• WLED Max: error reports, diagnostics and raw usage events are deleted after 90 days; install-ID records after 13 months without activity; support conversations 13 months after the last message. Data from the retired WLED Max community preset feature is kept until you ask us to delete it. Full details are in the WLED Max Privacy Policy
• Emails you send us: kept in our support mailbox as long as we need them to handle your request and keep a record of our support, and deleted when you ask us to
• Aggregated totals that contain no identifier: may be retained indefinitely
• Other apps: see each app's privacy policy

4. Live Chat Widget on meowscript.com

Our website includes an optional live chat widget for customer support. The widget does not open or transmit anything unless you click it; if you already started a chat in this browser, the page reconnects to it (checking for new messages) when you visit. When you start a chat:

• What we collect: the name and email you enter, the content of your messages (including any file attachments you upload: PNG, JPEG, or PDF up to 10 MB), timestamps, and, as a record of your consent, your IP address and user-agent. Your IP address is also used, without being stored, to limit abuse
• Consent (GDPR Art. 6(1)(a)): You must affirmatively check a consent box before a chat session is created. By checking the box, you consent to the collection and processing described here. You can withdraw consent at any time by emailing or by using the in-widget "Delete my chat" option
• Session persistence: Your browser stores your chat session ID, a session token, and the name and email you entered (in localStorage) so you can resume the chat on the same browser/device. Clearing site data or using "Delete my chat" removes it
• Where it's stored: Chat sessions, messages, and attachments are stored on MeowScript-operated servers (DigitalOcean infrastructure, United States), sent over encrypted connections (HTTPS). Attachments are stored privately and shown to you only through short-lived links
• Retention: Chat sessions and attachments are automatically deleted 90 days after the last message, or sooner if you request deletion
• Who sees it: Only MeowScript support personnel. New-message alerts (your name and a message preview) reach our team's phones through Apple's push notification service. We do not share chat transcripts with advertisers or other third parties
• What we do NOT use: third-party chat analytics, advertising cookies, or cross-site tracking. The widget is first-party only

5. Cookies, Local Storage, and Tracking Technologies

Our website, meowscript.com, does not use advertising cookies, analytics cookies or cross-site tracking. We measure visits with our own cookie-free statistics server described in Section 1. It does not store anything on your device and does not follow you to other websites.

Your choice: You can stop being counted at any time with the "Privacy choices" link at the bottom of every page. We then save one small setting in your browser (umami.disabled) so we remember your choice; nothing else. If your browser sends a Do Not Track or Global Privacy Control signal, our statistics server does not count your visit at all.

The only client-side storage we use is:

• First-party localStorage for the chat widget (only if you start a chat): stores your session ID, auth token, name and email so you can resume the conversation. Cleared when you clear site data
• Your statistics choice (only if you turn visit statistics off): the umami.disabled setting described above
• The app bar on WLED guide pages (phones only, only if you close it or tap it): the time you did, saved as wm.installbar, so the bar stays away for 60 days

Our fonts are served from meowscript.com itself, so loading a page does not contact Google. The SunDash page also displays Apple's "Download on the App Store" badge image, loaded from Apple (developer.apple.com). To count page views we use Cloudflare Web Analytics, a cookie-free counter from our CDN provider. It does not set cookies or use local storage, does not identify you, and does not follow you across other sites; it records which page was viewed, the referring site, browser type, country and page load speed. Our own statistics script is loaded from stats.meowscript.com. No other third-party resources are loaded. The site does NOT embed Facebook pixels, Google Analytics, advertising tags, session replay tools, or marketing pixels.

6. Data Sharing

We do NOT sell, rent, or trade your personal information. We may share data only in these limited circumstances:

• Service providers: Providers we rely on to operate the Services: DigitalOcean (cloud hosting in the United States, and our website statistics server in Frankfurt, Germany), Cloudflare (CDN, DNS, network protection and routing of email sent to our addresses), Apple and Google (in-app purchases and purchase notifications, push notifications, optional crash reports, and platform services described in each app's policy), Google (our Gmail support mailbox), Resend (sending our email replies), and Anthropic (optional AI-assisted drafting of replies to support messages; only the text (and category, if any) of the support messages is sent, not your email address or any ID, and a person reviews every reply). We use these providers only to run our Services
• Legal compliance: When required by a valid legal process (subpoena, court order) or to protect the rights, property, or safety of MeowScript, our users, or the public
• Business transfers: If MeowScript is acquired, merged, or sells assets, user data may transfer to the successor entity, with notice to affected users

7. Your Rights and Choices

You have the right to:

• Access and Portability: Request a copy of your personal data in a structured, machine-readable format
• Correction: Request correction of inaccurate or incomplete data
• Deletion / Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Restrict processing of your data in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent you previously gave (for chat, usage analytics where we asked for consent, etc.)
• Opt-Out: Turn off error reports and usage analytics in each app's settings, where the app offers them; disable the chat widget by simply not starting a chat; turn off website visit statistics with "Privacy choices" at the bottom of every page
• Lodge a Complaint: If you are in the EEA, UK or Switzerland, file a complaint with your local Data Protection Authority

Contact us at with your request. We respond without undue delay and within one month. If a request is complex, or we receive many, the law that applies to you may allow us to extend this; if so, we will tell you within the first month.

8. Children's Privacy (COPPA)

Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact .

9. California Privacy Rights (CCPA / CPRA)

The California Consumer Privacy Act (as amended by the CPRA) gives California residents the following rights where it applies to a business. We accept these requests from California residents, and from anyone else, whether or not the law applies to us:

• Right to know: What categories of personal information we collect, the sources, the business purposes, and the categories of third parties with whom we share it (see Sections 1, 4, 6)
• Right to delete: Request deletion of personal information we've collected about you
• Right to correct: Request correction of inaccurate personal information
• Right to opt out of sale/sharing: We do NOT sell or share personal information as those terms are defined under the CCPA/CPRA. We do not engage in targeted advertising
• Right to limit use of sensitive personal information: We do not use sensitive personal information for purposes beyond what is necessary to provide the Services
• Right to non-discrimination: We will not discriminate against you for exercising any of these rights

To exercise these rights, email . An authorized agent may submit requests on your behalf with written permission.

10. European Economic Area, UK, and Swiss Residents (GDPR / UK GDPR)

If you are in the EEA, United Kingdom, or Switzerland, you have additional rights under the GDPR and UK GDPR. MeowScript LLC, 5900 Balcones Dr, Austin, TX 78731-4257, United States, is the data controller for personal information we process (contact details in Section 14).

Legal bases we rely on:

• Consent (Art. 6(1)(a)): for the live chat widget and app usage analytics (for EEA, UK and Swiss users these are off until you agree)
• Contract (Art. 6(1)(b)): to provide services you requested (e.g., process in-app purchases, deliver support)
• Legitimate interests (Art. 6(1)(f)): automatic error reports needed to keep our apps secure and working (these contain no persistent identifier and have IP addresses removed), checking for and notifying you of replies to support conversations you started, fraud prevention, network security, and counting visits to our website with cookie-free statistics that do not identify you, so we can understand which pages help people and fix what doesn't. You may object, for example by turning error reports off in the app or with the Privacy choices link on our website; see "Rights" above
• Legal obligation (Art. 6(1)(c)): to comply with applicable laws

Your rights: access, rectification, erasure, restriction of processing, data portability, objection, withdrawal of consent, and the right to lodge a complaint with your local Data Protection Authority. We do not make decisions about you based solely on automated processing.

You are not required by law or by contract to give us personal information. In WLED Max, usage statistics and error reports are optional; live chat on our website is optional. If you don't give us an email address, we can reply to you only in the app or chat where you contacted us.

11. International Data Transfers

MeowScript LLC is based in the United States and operates its servers there. If you use our Services from outside the US, your data is sent directly from our apps and website to us and our service providers in the US and processed there (some providers, such as Cloudflare's network, may also handle it in other countries where they operate). Our website statistics server is located in Frankfurt, Germany; we access the totals from the United States. Data is encrypted in transit (HTTPS).

12. Data Breach Notification

In the event of a personal data breach affecting server-stored data, we will notify the relevant supervisory authority within 72 hours of becoming aware of it where GDPR Art. 33 requires, and notify affected users without undue delay where GDPR Art. 34 or applicable US state breach notification laws require.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through our applications or website, and the "Last Updated" date at the top will reflect the most recent revision.

14. Contact Us

MeowScript LLC (a Texas limited liability company)
5900 Balcones Dr
Austin, TX 78731-4257
United States
Email:
Support:
Website: meowscript.com